1. GUEST EXPERIENCE & BRAND STANDARDS 

 • Act as a brand ambassador for Paris Society, promoting a positive image internally and externally 

 • Ensure the highest level of guest welcome and experience across all venues 

 • Guarantee strict adherence to Paris Society service standards 

 • Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow 

 • Handle VIP guests and sensitive situations with professionalism and discretion 

 • Ensure consistency and excellence across all 5 points of sale 

 2. RESERVATION & TOOLS MANAGEMENT 

 • Oversee and optimize reservation systems across all venues 

 • Ensure perfect mastery and daily use of SevenRooms (mandatory) 

 • Supervise: - Booking flows - - Table allocation strategies Guest database quality 

• Support teams in managing complex requests and high-demand services 

 • Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences) 

 • Ensure proper handling of emails, calls, and digital guest interactions 

 3. TEAM MANAGEMENT & LEADERSHIP 

 • Manage, lead and develop host and hostess teams across both venues 

 • Act as a strong leader, ensuring team alignment with Paris Society standards 

 • Oversee recruitment, onboarding, and training of hostess teams 

 • Create and manage team schedules in line with business activity 

 • Train teams on service excellence, guest experience, and tools (SevenRooms) 

 • Identify high-potential profiles and support internal growth 

 • Foster a positive, motivating, and high-performance team environment 

 • Ensure continuity of operations by being able to step in on any position if needed 

 4. OPERATIONS & MULTI-SITE COORDINATION 

 • Ensure smooth daily operations across both venues 

 • Adapt organization according to activity levels and events 

 • Maintain strong coordination between the 5 venues 

 • Ensure consistency in processes, communication, and execution 

 • Be present on the floor during peak times and high-demand services 

 • Anticipate operational challenges and implement solutions proactively

5. REPORTING & CROSS-FUNCTIONAL COLLABORATION 

 • Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management 

 • Act as a key relay between venues and Paris head office 

 • Collaborate closely with: - Operations teams - - Events teams Marketing teams 

 • Ensure proper communication and information flow across all stakeholders 

 • Contribute to continuous improvement of processes and tools 

Skills 

 • Proven experience as Head Hostess or similar role in premium hospitality 

 • Strong experience in multi-site or high-volume environments 

 • Perfect knowledge of Paris Society standards (mandatory) 

 • Excellent command of SevenRooms and reservation management tools (mandatory) 

 • Strong understanding of guest experience and luxury service codes 

 Interpersonal skills 

 • Strong leadership and team management skills 

 • Excellent communication and interpersonal skills 

 • Highly organized with strong attention to detail 

 • Ability to work under pressure in fast-paced environments 

 • Proactive mindset with strong anticipation and problem-solving skills 

 • Ability to anticipate needs, adaptability and service-oriented attitude